Holistic Preventive Clinic
1535 Cypress Point Ave, Fircrest, WA 98466
Phone: (253) 564-8431, Fax: (253) 584-0414
Email: zhanna@holisticpreventive.com

Return Policy

    1. If you receive the product and change your mind you need to do the following steps:

    • Call the office at (253) 564-8431 or email zhanna@holisticpreventive.com within 30 days of the order date to receive return approval and provide:
      • Invoice number and date
      • Reason for return
      • Product name and number
    • To be eligible for return, products must be unopened, in the original container and free of markings or price stickers. There is 20% processing fee on all returned products for restocking plus shipping charges will not be refunded.
    • You need to return the product to: Holistic Preventive Clinic, 1535 Cypress Point Ave, Fircrest, WA 98466

    2. If you receive a damaged product, we will gladly replace the product. If you receive damaged product call the office at (253)564-8431 promptly or email zhanna@holisticpreventive.com. Save all damaged products, packaging material and shipping boxes for 2 weeks. Following the carrier’s inspection of the package, you will be notified if the package will be picked up by the carrier. Do not return damaged packages to our office.

    3. If your package is returned to us as “refused” or “unclaimed “, we will attempt to reach you by the phone number you provided or your email. If we cannot reach you, we will credit back your account less shipping and a 20% restocking fee.

    4. If we deliver the wrong product, we gladly accept unopened product returns within 30 days of purchase and will deliver the product you order.

    5. Packages lost or stolen are unfortunately out of our control. We will assist you in trying to locate them and will try to send you a new package.